Payments & Logistics
Payments & Logistics
How
do I pay for a SRFRZ.com purchase?
SRFRZ.com offers you multiple
payment methods. Whatever your online mode of payment, you can rest assured
that Srfrz.com trusted payment gateway partners use secure encryption
technology to keep your transaction details confidential at all times.
You may use Internet Banking, Gift
Card, Cash on Delivery and Wallet to make your purchase.
SRFRZ.com also accepts payments made
using Visa, MasterCard, Maestro and American Express credit/debit cards in
India.
Are
there any hidden charges (Octroi or Sales Tax) when I make a purchase on
SRFRZ.com?
There are NO hidden charges when you
make a purchase on SRFRZ.com. The prices listed for all the items are final and
all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra
depending on the seller policy. Please check individual seller for the same. In
case of seller WS Retail, the 50rs delivery charge is waived off on orders
worth 500rs and over.
What
is Cash on Delivery?
If you are not comfortable making an
online payment on SRFRZ.com, you can opt for the Cash on Delivery (C-o-D)
payment method instead. With C-o-D you can pay in cash at the time of actual
delivery of the product at your doorstep, without requiring you to make any
advance payment online.
The maximum order value for a Cash
on Delivery (C-o-D) payment is 50,000rs. It is strictly a cash-only payment
method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign
currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
How
do I pay using a credit/debit card?
We accept payments made by
credit/debit cards issued in India.
Credit cards
We accept payments made using Visa,
MasterCard and American Express credit cards.
To pay using your credit card at
checkout, you will need your card number, expiry date, three-digit CVV number
(found on the backside of your card). After entering these details, you will be
redirected to the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa,
MasterCard and Maestro debit cards.
To pay using your debit card at
checkout, you will need your card number, expiry date (optional for Maestro
cards), three-digit CVV number (optional for Maestro cards). You will then be
redirected to your bank's secure page for entering your online password (issued
by your bank) to complete the payment.
Internationally issued credit/debit
cards cannot be used for Flyte, Wallet and eGV payments/top-ups.
Is
it safe to use my credit/debit card on SRFRZ.com?
Your online transaction on SRFRZ.com
is secure with the highest levels of transaction security currently available
on the Internet. protect your card
information while securely transmitting it to the respective banks for payment
processing.
All credit card and debit card
payments on SRFRZ.com are processed through secure and trusted payment gateways
managed by leading banks. Banks now use the 3D Secure password service for
online transactions, providing an additional layer of security through identity
verification.
What
steps does SRFRZ.com take to prevent card fraud?
SRFRZ.com realizes the importance of
a strong fraud detection and resolution capability. We and our online payments
partners monitor transactions continuously for suspicious activity and flag
potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when
our team is unable to rule out the possibility of fraud categorically, the
transaction is kept on hold, and the customer is requested to provide identity
documents. The ID documents help us ensure that the purchases were indeed made
by a genuine card holder. We apologise for any inconvenience that may be caused
to customers and request them to bear with us in the larger interest of
ensuring a safe and secure environment for online transactions.
What
is a 3D Secure password?
The 3D Secure password is
implemented by VISA and MasterCard in partnership with card issuing banks under
the "Verified by VISA" and "Mastercard SecureCode"
services, respectively.
The 3D Secure password adds an
additional layer of security through identity verification for your online
credit/debit card transactions. This password, which is created by you, is
known only to you. This ensures that only you can use your card for online
purchases.